Nasty Gal Reviews
2.8
/5.0
45 customer reviews
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reviewers recommend
Nasty Gal
Nasty Gal, known for its trendy clothing and accessories, is rated 2.8 out of 5. The rating reflects how young women and fashion enthusiasts view their experience with Nasty Gal. Reviews of Nasty Gal are verified before publication.
How would you rate Nasty Gal?
45 Reviews on Nasty Gal
by Marie Nguyen
Helpful Employee!
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by Charlotte Williamson
Really helpful customer service
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by Williamson
I thought there were sizes for a reason…
I’ve ordered online clothing for many years & I have never had anything like this happen to me. Size 12 jumper-why not throw a size 16 in the bag? Do they tell their employees to just throw whatever size they grab into the bag if they’re out of the size that the person ordered? Then I realize that I have to pay to return this stuff… I have to pay to return your mistake? I’m very very very disappointed.
Edited to add-this is a bs answer & you know it-I found this handy helper from YOUR site—-A lot of our production is based in the UK, which means our products will come with UK sizing. You needn't worry though; every style has been converted accordingly to match the sizing in your country. In addition to I order based off of my MEASUREMENTS AND ACCORDING TO YOUR SIZE CHART.
Kind regards to you-
DO NOT BUY FROM THIS COMPANY!!!
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by Cherly Stevens
Arianne
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by Wanda654
Had a shipping issue and Jayne Y was…
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by Gordon53
I was really worried because I…
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by Kenneth L.
Jayne Y helped me resolve my issue…
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by Clifton F.
Best online shop ❤️
Paul, Martin, Christopher, Josefa, JudiAnn, John Allen A, Nica and Adrianpaul.
All very helpful over the Instagram chat!!
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by Lynch369
Nicca helped me very much and she was…
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by Judy Roberts
Really awful quality clothes
Everyone I spoke to was incredibly unhelpful and I am now PAYING to send these back because of horrendous false advertising. Don’t go near them.
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Nasty Gal Q&A
Q:
You have very bad reviews, how come? Someone left a nasty gal sticker in my apartment with a small card that says nasty gals do it better.
Certain people shouldn't be allowed to leave reviews IMHO. From what I can gather they changed ownership and people are displeased as the old customer service did nothing. This is very much a "get what you pay for" situation. I don't know what people expected from $10 shorts, but for $10 they're pretty awesome. I only had one issue and it was addressed promptly and they just sent me a new jacket, I didn't have to return my current one. It's value for money IMO The other complaints stem from people not reading the T&C's of their purchase. If you're stupid enough to not read them and check returns policies, then that's on you guys. Nasty Gal is quite open with they're returns policy for all countries and there is little they can do in terms of shipping/customs processing times. A lot of people who are mad are from the USA where customs is knows to intercept many packages. The rest are people who ordered next day delivery on a weekend when even the shipping company stipulates on THEIR website (DHL, USPS, AusPost) that next day shipping is business days only. The only other thing is sizing. It does run small. But again, if you're smart you'll do your measurements and check with the Nasty Gal guide. Hope this helps
by Albert B. - February 18, 2019
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shoe sizes - are they accurate and do they have half sizes I wear 8 1/2 what is best size
I am a size 6.5 and I ordered the size 6 sneakers and they came in UK size 4 which is apparently the equivalent size, but they were definitely 2 sizes too big on me, I just ordered a pair of sandals US size 5 instead of 6 hoping they will fit. Also, no half sizes available.
by Harvey34 - May 08, 2019
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where is my order # 024724989, how do we know if its been shipped or not, how come the new management can't follow on these outstanding orders...this is so frustruating
A: Try tweeting at@Nastygal,@Nastygalhelp, and #Nastygal with your issue and that no one is responding. Also, everyone should file complaints with the Better Business Bureau and FTC!
by Alfred153 - March 22, 2017
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I have had a credit on my nasty gal account being that they have changed ownership I am unable to log into my account and I they are unable to be contacted. Is any one having this issue? I can not find a phone number no where!
Try tweeting at@Nastygal,@Nastygalhelp, and #Nastygal with your issue and that no one is responding. I finally got a response and my same issue has been "escalated". You have to be firm (and polite) but I was clear I would not accept this "sorry -- nothing we can do" answer. Look for ANY record you may have (order number, email, etc). Also, everyone should file complaints with the Better Business Bureau and FTC!
by Neil90 - March 22, 2017
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Hi! Has anyone ordered Quay sunglasses from NastyGal? Are they real ones or knock offs? Like so many others, i just placed an order for a pair of sunglasses without checking the reviews first and of course am now regretting it very much. I am in Germany and have read about unexpected "customs" fees which i would be ok to pay if not too high as long as the glasses are what i ordered. Should I take the risk of letting the transaction be? Thanks in advance for your replies!
This place is a big rip off! Buyer beware!
by Martha Tucker - November 21, 2015
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Hi! I haven't purchased the sunglasses just clothes. The delivery was quick no charges at all. I complained about a small hole in one item and they replied immediately and sent me a new item ASAP without asking me to return the damaged one. I paid with PayPal so maybe that makes a difference. Hope it helps!
by Allan813 - November 18, 2015
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